Decision details
2014/15 Quarter 4 and End of Year Corporate Performance Report (A91941/WA)
Decision Maker: Audit Resources & Performance Committee,
Decision status: Recommendations approved
Is Key decision?: No
Is subject to call in?: No
Decisions:
Wendy Amis, Senior Performance Officer was present to introduce the report and answer questions from Members, supported by other members of the management team.
In discussing the report on complaints, it was agreed that in accordance with Members’ request, officers would in future make it clearer if there had been any change in processes/practice as a result of the complaint investigation to prevent any recurrence of a particular type of complaint. The overall trend of fewer complaints was welcomed but with a note to watch figures for complaints in the “Other Services” columns.
The recommendations were moved, seconded, voted upon and carried.
RESOLVED:
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1. |
That the Quarter 4 Corporate Performance Return, given in Appendix 1, is agreed.
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2. |
That the proposed ‘Performance during 2014-15: Summary’ section, shown as Appendix 2, of the 2014/15 Performance and Business Plan, is approved.
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That the Corporate Indicator Tables 2014/15, given in Appendix 3, for inclusion in the 2015/16 Performance and Business Plan, is approved.
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That the status of complaints and Freedom of Information Requests, given in Appendix 4, is noted. |
Report author: Wendy Amis
Publication date: 29/02/2016
Date of decision: 22/05/2015
Decided at meeting: 22/05/2015 - Audit Resources & Performance Committee
Accompanying Documents:
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