Agenda item

The report was introduced by the Head of Law who confirmed that quarterly reports on complaints during 2018/19 were considered by Audit, Resources and Performance Committee and lessons learnt from upheld complaints had led to process changes to ensure similar issues were not repeated in future. 

The recommendation as set out in the report was moved, seconded, voted on and carried.

RESOLVED:

1.    The Local Government and Social Care Ombudsman annual review letter 2018/9 at Appendix 1 of the report was noted.