Local Government and Social Care Ombudsman Annual Review Letter 2019/2020
- Meeting of National Park Authority, Friday 4th September 2020 10.00 am (Item 69/20)
- View the background to item 69/20
The report was introduced by the Head of Law who confirmed that quarterly reports on complaints during 2019/20 were considered by Audit, Resources and Performance Committee up to May 2019 and since then, following the changes to the Committee structure, at the Authority meetings. Lessons learnt from upheld complaints had led to process changes to ensure similar issues were not repeated in future.
1. To note the Local Government and Social Care Ombudsman annual review letter 2019/20 at Appendix 1 of the report.
- Final LGSCO Annual Review Report 2019-20, item 69/20 PDF 298 KB
- Enc. 1 for LGSCO Annual Review, item 69/20 PDF 232 KB
- Enc. 2 for LGSCO Annual Review, item 69/20 PDF 16 KB
- Enc. 3 for LGSCO Annual Review, item 69/20 PDF 17 KB