Agenda item

The report was introduced by the Head of Law who confirmed that quarterly reports on complaints during 2019/20 were considered by Audit, Resources and Performance Committee up to May 2019 and since then, following the changes to the Committee structure, at the Authority meetings.  Lessons learnt from upheld complaints had led to process changes to ensure similar issues were not repeated in future. 

RESOLVED:

1.    To note the Local Government and Social Care Ombudsman annual review letter 2019/20 at Appendix 1 of the report.