Agenda item
Annual Complaint Performance & Service Improvement Report
Minutes:
The Authority Solicitor introduced the report, confirming that a positive report had been received from the Ombudsman, that there had been no maladministration, nor any issues which had needed to be reported to the Information Commissioner.
There were no comments or questions from Members.
The recommendation as set out in the report was moved, seconded, voted on and carried.
RESOLVED:
That the complaint, information request and data handling statistics detailed within the reports and appendices be noted.
Supporting documents:
- 008 Annual Complaint Performance and Service Improvement Report 2024 - FINAL, item 85/24 PDF 418 KB
- 001 APPENDIX 1 - 01.04.2023-31.03.2024, item 85/24 PDF 90 KB
- 006 APPENDIX 2 - Final Full Year 2023-4 Complaints report, item 85/24 PDF 478 KB
- 000a APPENDIX 3, item 85/24 PDF 107 KB
- Appendix 4, item 85/24 PDF 1 MB